Refund & Cancellation Policy

Last updated: June 2026 1. Digital products Because our products are digital software delivered instantly, and in line with EU rules on digital content, purchases are generally non-refundable once the download has been made available and you have consented to immediate delivery. 2. When we do offer a remedy If your download fails, the file is defective, or you were charged incorrectly, contact us at revona.eu@gmail.com within 14 days of purchase with your order number. We will first work to resolve the issue (for example by re-issuing your secure download link) and, where the product cannot be delivered or is materially defective, we will issue a refund. 3. Bank-transfer orders Bank-transfer orders that have not yet been confirmed and delivered can be cancelled at no charge by emailing us with your order reference. 4. Services For IT and networking services, cancellation and refund terms are agreed per engagement before work begins. 5. Contact Revona Services, Funchal, Madeira, Portugal. Email: revona.eu@gmail.com. VAT/NIF: 328 694 647.